Cobista Refund Policy
Last updated: 28 October 2026
Cancellation and refunds of a Cobista subscription follow these rules.
1. You can always cancel
You can cancel your subscription at any time in Settings › Billing. Cancellation takes effect at the end of the paid period (monthly or yearly); you keep using the service until then and the next period is not charged. You can undo the cancellation before the period ends.
2. A paid period is not refunded
The fee for a period that has started is not refunded, in part or in full. Moving to a lower plan or closing a module mid-period does not lead to a refund either; the new amount applies from the next renewal.
3. Your statutory rights are reserved
This policy does not limit any right of withdrawal or refund that the law, or the buyer terms of Paddle, which takes the payment, gives you. If you believe a charge was wrong or taken twice, write to info@projera.com; we look into it and refund through Paddle where due.
4. How refunds are paid
Because Paddle takes payments as merchant of record, approved refunds are paid by Paddle to the method the payment was made with.